‌At Chicorar, we are committed to delivering your orders safely, quickly, and reliably. Please review our full shipping policy below to understand how we handle delivery, tracking, and support.

1. Delivery Coverage

We currently ship nationwide within Vietnam.

  • We do not ship internationally.

  • We are unable to deliver to P.O. Boxes, military addresses (APO/FPO), or restricted zones.

2. Shipping Carriers

All orders are shipped using reputable domestic courier services, including but not limited to:

  • Giao Hàng Nhanh (GHN)

  • Viettel Post

  • Ninja Van

  • J&T Express

We automatically assign the best carrier based on your location for timely delivery.

3. Shipping Fees

A flat shipping fee of 30,000 VND applies to all orders, regardless of location.

4. Order Processing Time

  • Orders are processed within 1–2 business days (excluding weekends and public holidays).

  • You will receive a confirmation via email or phone once your order is received and being prepared.

5. Estimated Delivery Time

  • Estimated delivery time is 3–5 business days after the order is processed.

  • Total estimated time from order placement to delivery is approximately 4–7 business days.

  • Delivery times may vary based on destination, weather, or courier workload.

6. Delays and Exceptions

While we aim to deliver your order promptly, delays may occur due to:

  • Natural disasters, public holidays, or regional disruptions

  • Incomplete or incorrect shipping address

  • High seasonal demand or courier backlogs

In such cases, we will inform you proactively and do our best to assist.

7. Failed Deliveries & Re-delivery Policy

  • If the courier is unable to deliver due to an incorrect address, absence of the recipient, or refusal to accept, the package will be returned to us.

  • We will notify you and offer one free re-delivery attempt.

  • Additional re-delivery attempts may incur an extra fee.

8. Address Changes

  • If you need to change your shipping address, please email us at [email protected] within 24 hours of placing your order.

  • Changes requested after 24 hours may not be possible if the order has already been shipped.

9. Tracking & Order Updates

  • Once your order is shipped, we will send a tracking number via email.

  • You can track your package through the courier’s website or contact our support team if you need assistance.

10. Lost or Damaged Orders

  • If your order is lost or damaged in transit, please notify us within 7 days of the delivery date.

  • We will work with the courier to investigate and provide a suitable solution, including replacement or refund if necessary.

11. Customer Support

If you have any questions about your delivery:

  • Email: [email protected]

  • Phone: (+84) 916 699 975

  • Hours: Monday – Friday, 8:00 AM – 6:00 PM

Our team is happy to help with tracking, delays, address issues, or any delivery-related concerns.

12. Policy Agreement

By placing an order on Chicorar, you agree to the terms outlined in this Shipping Policy.
We may update this policy from time to time. Any changes will be posted on our website with a clear effective date.