At Chicorar, your satisfaction is our priority. If you’re not completely happy with your order, we offer a simple and free return process to make things right.

1. Return Conditions

Items can be returned within 7 days of delivery.
Products must be unused, in original condition, and with original packaging.
A valid receipt or proof of purchase is required.
All returns are free of charge.

2. Non-Returnable Items

We do not accept returns for:

• Gift cards

• Final sale or clearance items

3. Refund Process

Refunds will be processed within 7 business days after we receive and inspect the returned item.
Funds will be returned to your original payment method.
Shipping fees are non-refundable unless the issue is caused by Chicorar.

4. How to Request a Return

To request a return, please contact our customer service team at [email protected].
You will receive instructions and a return address via email.

5. Damaged or Defective Products

If you receive a damaged or defective item, please notify us within 7 days of receipt. We will offer a replacement or a full refund.

6. Exchanges

Exchanges depend on product availability.
Please follow the return process and place a new order for the desired item.

7. Customer Support

If you have any questions, feel free to contact us:
Email: [email protected]
Phone: (+84) 916 699 975
Address: No. 8, CN 6 Street, Minh Khai, Bac Tu Liem, Hanoi, Vietnam

Thank you for shopping with Chicorar. We appreciate your trust and look forward to serving you again.