Welcome to Chicorar! Here you’ll find answers to the most common questions about our products, services, and policies. If you don’t find what you’re looking for, please contact us at [email protected] or (+84) 916 699 975.

1. How can I place an order at Chicorar?

Ordering is simple:
Visit our website, select your desired item, add it to your cart, and proceed to checkout.
We currently accept Cash on Delivery (COD) and Bank Transfer as payment methods.

2. What is Chicorar’s shipping policy?

We offer fast and secure nationwide delivery.
For full details, please refer to our Shipping Policy.

3. How do I know if a product is available?

All orders are subject to stock availability. If an item is out of stock, we will notify you promptly.

4. Can I change or cancel my order?

Orders can only be changed or canceled before they are shipped.
Please contact us as soon as possible at [email protected] or (+84) 916 699 975 if you need to make any changes.

5. Do you have a return policy?

Yes. We offer returns and exchanges.
Please refer to our Return & Refund Policy for more information.

6. Are Chicorar’s products guaranteed for quality?

Yes. All products are carefully selected and checked before shipping to ensure customer satisfaction.

7. How can I contact Chicorar?

You can reach us via:

Phone: (+84) 916 699 975
Email: [email protected]
Address: No. 8, CN 6 Street, Minh Khai, Bac Tu Liem, Hanoi, Vietnam

8. What should I do if there’s a problem with my order?

Please contact us at [email protected] or (+84) 916 699 975 within 7 days of delivery.
Our team will help resolve any issue promptly.

9. Does Chicorar offer international shipping?

Currently, we only ship within Vietnam.
We are exploring international shipping options in the future.

10. What payment methods are accepted?

We accept:

• Cash on Delivery (COD)

• Bank Transfer
  We do not support credit card payments at this time.

11. How do I protect my account?

You are responsible for keeping your login credentials secure.
If you suspect unauthorized access, please notify us immediately at [email protected].

12. Does Chicorar sell anything besides scarves?

At the moment, Chicorar specializes in wool scarves only.
We focus on offering timeless, fashionable scarves for modern lifestyles.

13. Can I customize or request a special design?

We currently do not offer custom scarf designs, but we’d love to hear your ideas.
Please email [email protected] with your request and our team will respond if possible.

If you have any other questions, feel free to contact us:

📞 Phone: (+84) 916 699 975
📧 Email: [email protected]
📍 Address: No. 8, CN 6 Street, Minh Khai, Bac Tu Liem, Hanoi, Vietnam

Thank you for shopping at Chicorar — we’re happy to assist you!