At Chicorar, we are committed to providing a seamless shopping experience. If you’re not completely satisfied with your purchase, we offer a clear and fair Refund and Return Policy, with free returns for all eligible items.

1. Return Period

You may request a return within 7 days of receiving your order, based on the delivery date provided by the shipping carrier.

2. Return Eligibility

To qualify for a return and refund, the item must meet the following conditions:

  • The product must be unused, unwashed, and undamaged.

  • It must be returned in its original packaging, including tags, labels, and any accessories.

  • A valid proof of purchase (order number or receipt) is required.

  • The product must not fall into the non-returnable category listed below.

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Gift cards

  • Items marked as Final Sale, Clearance, or Non-returnable

4. Return Process

To initiate a return:

  1. Contact our customer support at [email protected] or (+84) 916 699 975 within 7 days of delivery.

  2. Provide your order number, reason for return, and photos (if applicable).

  3. Our team will send you return instructions and the return shipping address via email.

  4. Ship the product back as instructed.

  5. After we receive and inspect the item, we will process your refund or exchange accordingly.

5. Refund Policy

We offer full or partial refunds in the following cases:

  • The item is defective or damaged.

  • The item received is incorrect (wrong size, color, or model).

  • An exchange is not possible due to stock unavailability.

Refund method:
Refunds will be issued to your original payment method (credit/debit card, e-wallet, bank transfer, etc.).

Refund timeline:
Refunds are processed within 7 business days after we receive and inspect your returned item.

Shipping fees:
Original shipping fees are non-refundable, unless the return is due to our error (e.g., wrong or defective item).

6. Free Returns

  • We offer free returns for all products that meet the conditions in this policy.

  • If the return is due to personal preference (e.g., changed mind, ordered wrong item), return shipping costs may apply on a case-by-case basis.

7. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or not as ordered, please contact us within 7 days of delivery. We will:

  • Send a replacement, or

  • Issue a full refund if a replacement is not available

8. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item:

  • Please return the original product following the return process.

  • Then place a new order for the replacement item.

9. Customer Support

If you have any questions or need assistance, contact us at:

  • Email: [email protected]

  • Phone: (+84) 916 699 975

  • Business Hours: Monday – Friday, 8:00 AM – 6:00 PM

10. Policy Agreement

By placing an order on Chicorar, you acknowledge that you have read and agreed to this Refund and Return Policy.
This policy may be updated at any time, and changes will be published clearly on our website.